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FAQs – Point of Sale System

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A New POS System to Better Serve You!

We are thrilled to announce an important upgrade at The WashRoom Laundry Service – we're transitioning to a new Point of Sale (POS) system!

This change is part of our ongoing commitment to providing you with the best laundry service experience possible. Our team is here to assist with any questions or help you may need during the transition.

What This Means for You:

• Seamless Integration

Our goal is to make this transition as smooth and effortless for you as we can. We're here to ensure you're fully informed and comfortable every step of the way.

• Enhanced Service Experience

With our new POS system, expect faster service, improved order accuracy, and easier payment processes. It's all about making your life simpler.

• Stay Informed

We'll provide you with all the details you need about how to navigate the new system, from placing your orders to managing your account. Keep an eye on your inbox for updates.

Frequently Ask Questions.

For your current order with The WashRoom Laundry Service during our transition to a new POS system, expect the same dedicated staff and service quality but under a new system. You'll receive notifications from a new number, receipts and bank statements will remain the same. This change aims to enhance your experience without disrupting your service. Our team is here to assist with any questions or help you may need during the transition.

For weekly and bi-weekly customers of The WashRoom Laundry Service transitioning to our new POS system, there will be no changes to your weekly schedule. To review your current schedule, please download the app and sign in using your phone number. The app is available for iOS download and Google Play. Our team is here to assist with any questions or help you may need during the transition.

To place your next order with The WashRoom Laundry Service using our new POS system, simply log into your account on our website or download the app and sign in using your phone number. The app is available for iOS download and Google Play. Choose the services you desire, select your preferred pickup and delivery times, and confirm your order. We've made sure the process is straightforward, ensuring you can easily manage your laundry service needs with just a few clicks. Our team is here to assist with any questions or help you may need during the transition.

Yes, you will need to update your credit card information in the new system. Our team is here to assist with any questions or help you may need during the transition.

Yes, you will continue to receive updates about your service. If you have the app, you'll get push notifications for upcoming orders and driver arrivals, which replace SMS notifications to avoid duplication. Without the app, SMS notifications will still be sent to you. Our team is here to assist with any questions or help you may need during the transition.

As we move to a new POS system at The WashRoom Laundry Service, please delete the old app from your device and download our new app. This update is essential for accessing our enhanced service features and maintaining the convenience of managing your laundry services directly from your phone. This will also ensure you continue to enjoy seamless laundry service, including scheduling pickups, tracking orders, and managing payments. Our team is here to assist with any questions or help you may need during the transition.

At The WashRoom Laundry Service, we are committed to delivering top-notch laundry and dry cleaning services directly to your doorstep. To enhance our operational efficiency and maintain the highest standards of service, we will be introducing a Missed Pickup Fee of $10, effective June 24, 2024.

Why a Missed Pickup Fee? Occasionally, our drivers arrive to find that laundry is not ready for pickup as scheduled. This not only disrupts our delivery schedules but also affects the overall efficiency of our laundry service operations. The introduction of this fee is designed to minimize these disruptions and ensure that we can continue to offer reliable and prompt laundry delivery services.

What Does This Mean for You? The Missed Pickup Fee applies if your laundry is not ready at the designated time and location. We understand that plans change, and things happen, and we encourage you to contact us if you need to adjust your scheduled pickup to avoid this fee.

How to Avoid the Missed Pickup Fee:

Be Prepared: Ensure your laundry is ready for pickup as per the schedule.

Update Instructions: Modify your delivery instructions if needed via our app or website.

Stay Connected: Confirm your ability to receive reminders and updates via text from (704) 285-1722.

Rescheduling Made Easy: If you need to reschedule or cancel a pickup, we've made it convenient for you:

Use Our App: Manage pickups and deliveries with just a few taps.

Call or Text Us: Reach out at (704) 967-9237.

Respond to Reminders: Reply directly to our reminder texts to make changes.

We are here to assist and ensure you receive the best laundry and dry cleaning delivery service possible. Thank you for your understanding and cooperation as we implement this new policy.

Point of Sale FAQs

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