At The WashRoom Laundry Service, we are committed to delivering top-notch laundry and dry cleaning services directly to your doorstep. To enhance our operational efficiency and maintain the highest standards of service, we will be introducing a Missed Pickup Fee, effective January 2025.  Please see our Pricing page for fee details and pricing.

Why a Missed Pickup Fee? Occasionally, our drivers arrive to find that laundry is not ready for pickup as scheduled. This not only disrupts our delivery schedules but also affects the overall efficiency of our laundry service operations. The introduction of this fee is designed to minimize these disruptions and ensure that we can continue to offer reliable and prompt laundry delivery services.

What Does This Mean for You? The Missed Pickup Fee applies if your laundry is not ready at the designated time and location. We understand that plans change, and things happen, and we encourage you to contact us if you need to adjust your scheduled pickup to avoid this fee.

How to Avoid the Missed Pickup Fee:

Be Prepared: Ensure your laundry is ready for pickup as per the schedule.

Update Instructions: Modify your delivery instructions if needed via our app or website.

Stay Connected: Confirm your ability to receive reminders and updates via text from (704) 285-1722 or (704) 837-4545.

Rescheduling Made Easy: If you need to reschedule or cancel a pickup, we’ve made it convenient for you:

Use Our App: Manage pickups and deliveries with just a few taps.

Call or Text Us: Reach out at (704) 967-9237.

Respond to Reminders: Reply directly to our reminder texts to make changes.

We are here to assist and ensure you receive the best laundry and dry cleaning delivery service possible. Thank you for your understanding and cooperation as we implement this new policy.