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Lost/Damaged Items Process

Although we never intend to damage or lose your items, in rare instances it may happen. If this occurs, please let us know immediately by email at info@washroolaundry.com so we can start working to make things right. You can check out our full policy here.

We exercise the highest care in cleaning your garments and use only those processes, which, in our opinion, are best suited to the nature and condition of each individual article. However, we cannot assume responsibility for inherent weakness or defects in materials or workmanship that are not readily apparent prior to processing. Furthermore, we request that customers empty pockets prior to putting laundry out for pickup as WashRoom Laundry does not take responsibility for damage to your garments from items left in pockets (i.e. pens and lipstick). WashRoom Laundry is also not liable for damage caused by mislabeling of cleaning procedure such as not selecting the correct service when placing an order, or sending items in incorrect bags.

In order to receive reimbursement, any damaged items must be reported in writing to info@WashRoomLaundry.com within seven (7) days of the delivery of the completed order. Photos of damaged items must be included in any emailed claim. All claims are reviewed on a case-by-case basis. All decisions on damaged items are in WashRoom Laundry’s sole discretion and are final. Notwithstanding the foregoing, and to the extent permitted under applicable law: 1. Any reimbursement for a dry cleaning or household laundry item deemed damaged by WashRoom Laundry shall be limited to and shall not exceed ten (10) times the charge for cleaning the damaged item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $500   , whichever is lower.  2. Any reimbursement for a wash and fold item deemed damaged by WashRoom Laundry shall be limited to and shall not exceed ten (10) times the weight of the item multiplied by the charge per pound of wash and fold (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $500, whichever is lower. 

For any damaged items that we replace, we ask that we be able to keep them so that we can repair them and donate them to one of our local charity partners

In order to receive reimbursement, any missing items must be reported in writing to info@WashRoomLaundry.com within seven (7) days of the delivery of the completed order. All claims are reviewed on a case-by-case basis. Items are considered lost fourteen (14) business days after the initial claim has been made. All decisions on lost items are in WashRoom Laundry’s sole discretion and are final. Notwithstanding the foregoing, and to the extent permitted under applicable law:1. Any reimbursement for a dry cleaning or household laundry item deemed lost by WashRoom Laundry shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $500, whichever is lower. 2. Any reimbursement for a wash and fold item deemed lost by WashRoom Laundry shall be limited to and shall not exceed ten (10) times the weight of the item multiplied by the charge per pound of wash and fold (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $500, whichever is lower. Furthermore, we request that customers empty pockets prior to putting laundry out for pickup as WashRoom Laundry does not take responsibility, as bailee or under any other statutory or common law property principle, for any items left in pockets or left within bundles of garments (i.e. jewelry, watches, cash).

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