Contact Info
Office Hours
- Monday – Friday (8.00 AM – 6.00 PM)
- Saturday – Sunday (Closed)
Social Media
Frequently Asked Questions
Most rugs are completed on the same timeline as our standard service; oversized or heavily soiled rugs may take up tp 48 hours.
We work hard on spots and odors, but some set-in stains or pet issues may not fully lift depending on fiber and previous treatments—fair heads-up.
Yes, just book in the same portal as laundry. Pickup window is typically 7am–12pm.
Most common area rugs (synthetics, cotton, many wool) and washable styles like Ruggables. If you’re unsure about delicate fibers (e.g., viscose, silk, jute, leather, fringe), we’ll assess and advise best care. (Tip: Our blog has Ruggable care tips.)
Easy, book online: Schedule a Pickup. You can also review details on our Rug Cleaning page.
Yes! We professionally clean area rugs for residential customers and offer custom solutions for commercial clients. We safely clean traditional area rugs and modern washable styles (like Ruggables).
We make laundry simple with two easy options monthly plans or pay-as-you-go.
Monthly Plans (Best Value)
- $180/month: 1 laundry bag per week (up to 35 lbs per week)
or - $280/month: 1 laundry bag + 1 linen bag per week (up to 55 lbs total per week)
Both plans include pickup, delivery, detergent, and folding everything you need for fresh laundry without lifting a finger.
Pay-As-You-Go
Not ready for a plan? No problem. You can pay $2.50 per pound, great for occasional users or one-time refreshes. No hidden fees. No extra charge for pickup or delivery, just clean, neatly folded laundry delivered right to your door.
Learn more or sign up on our Pricing Page or through the WashRoom Laundry App!
Yes! We can clean fuzzy boots like UGGs, Bearpaw, and similar faux-fur-lined styles using a gentle spot-cleaning process.
Our team surface cleans the exterior, taking care to protect the texture and shape of your boots. We never immerse them in water; they’re hand-treated, air-dried, and brushed out for a refreshed look and feel.
Please Note: While we do our best to restore your fuzzy boots, some deep stains or discoloration may not fully come out due to the nature of the material. We process each pair with care, but results may vary depending on wear, age, and fabric type.
Absolutely, we can handle your delicates with care. Just place all your delicate-only items (like silks, knits, lingerie, or anything that needs the gentle cycle) in a separate bag you already have, and label it “DELICATES.”
You can also add a quick note in the app when scheduling your pickup, so our team knows to separate those pieces the moment they arrive at our facility.
To access your account in The WashRoom Laundry Service app, download the app from the App Store or Google Play Store. Then, open the app and log in using the email and password you used when signing up.
If it’s your first time creating an account, you can also choose “Sign in with Google” or “Sign in with Apple” for a faster, easier experience.
Need help logging in or resetting your password? Just tap “Forgot Your Password” on the login screen and follow the prompts.
At The WashRoom Laundry Service, we are committed to delivering top-notch laundry and dry cleaning services directly to your doorstep. To enhance our operational efficiency and maintain the highest standards of service, we will be introducing a Missed Pickup Fee of $15, effective January 2025.
Why a Missed Pickup Fee? Occasionally, our drivers arrive to find that laundry is not ready for pickup as scheduled. This not only disrupts our delivery schedules but also affects the overall efficiency of our laundry service operations. The introduction of this fee is designed to minimize these disruptions and ensure that we can continue to offer reliable and prompt laundry delivery services.
What Does This Mean for You? The Missed Pickup Fee applies if your laundry is not ready at the designated time and location. We understand that plans change, and things happen, and we encourage you to contact us if you need to adjust your scheduled pickup to avoid this fee.
How to Avoid the Missed Pickup Fee:
Be Prepared: Ensure your laundry is ready for pickup as per the schedule.
Update Instructions: Modify your delivery instructions if needed via our app or website.
Stay Connected: Confirm your ability to receive reminders and updates via text from (704) 285-1722 or (704) 837-4545.
Rescheduling Made Easy: If you need to reschedule or cancel a pickup, we’ve made it convenient for you:
Use Our App: Manage pickups and deliveries with just a few taps.
Call or Text Us: Reach out at (704) 967-9237.
Respond to Reminders: Reply directly to our reminder texts to make changes.
We are here to assist and ensure you receive the best laundry and dry cleaning delivery service possible. Thank you for your understanding and cooperation as we implement this new policy.
As we move to a new POS system at The WashRoom Laundry Service, please delete the old app from your device and download our new app. This update is essential for accessing our enhanced service features and maintaining the convenience of managing your laundry services directly from your phone. This will also ensure you continue to enjoy seamless laundry service, including scheduling pickups, tracking orders, and managing payments. Our team is here to assist with any questions or help you may need during the transition.
Items in the Launder-press & dry cleaning should be sent in your Dry Cleaning Bag. Garments returned on hangers.
Items in the wash & fold bags get treated like regular laundry – washed, dried, and beautifully folded.
Dry cleaning services have a $30 minimum. If your total is less than $30, you will be charged $30.
Yes, you will receive a text message to let you know that your dry cleaning has been picked up and you will also receive a text message when your garments have been delivered.
Yes, all dry clean garments are returned on hangers.
Yes, we care about our environment so we pride ourselves on using products that are environmentally friendly that will make sure your garments look and feel great!
Unfortunately, some stains are not able to be removed, but we work really hard to remove most stains.
All dry cleaning orders have a 72-hour turnaround except on Thursday and Friday. Pickups made on Thursday will be returned the following Monday, and pickups made on Friday will be returned the following Tuesday, with the exception of holidays.
Yes! At The WashRoom Laundry Service, we love when you share the laundry love. Our referral program lets you give $25 off to a friend, and you’ll get $25 in credit when they book their first order of $25 or more.
It’s simple:
- Head to your WashRoom profile
- Tap “Let’s go!” under the “Get Free Credits!” banner
- Share your unique referral code or send invites via text
No, there’s no need to call every time you need our service. You can conveniently schedule a pick-up online using your WashRoom Laundry Service account.
Yes, you will receive a text message to let you know that your garments have been picked up, and you will also receive a text message when your garments have been delivered.
Yes, if you specify that you want your wash and fold garments returned on hangers we’ll accommodate.
Yes, we clean all household items.
Pickups are scheduled daily until 2:00 PM. If you need a same-day pickup, contact us before 10:00 AM.
At The WashRoom Laundry Service, we offer wash and fold laundry service with flexible scheduling options to meet our clients’ needs. While regular residential pickups are available Monday through Friday, we do offer weekend laundry service for commercial clients with substantial volume. If you manage a hotel, gym, spa, or other business with high-volume laundry needs, contact us to learn more about our customized commercial laundry solutions—including Saturday and Sunday pickups and deliveries.
At The WashRoom Laundry Service, We use an eco-friendly commercial laundry detergent or an unscented hypoallergenic detergent
If you happen to lose your laundry bag, give us a call and let us know. We will provide you with another bag.(Lost Laundry bag: $8)
Absolutely! At The WashRoom Laundry Service, every client with a recurring laundry pickup receives a complimentary WashRoom Laundry bag after their first order. It’s our way of making your experience even more convenient.
Your WashRoom Laundry bag is reusable for all future pickups and deliveries, helping us keep your clothes organized and your laundry day seamless.
Yes, all clothes are washed, dried, and folded.
No, our wash and fold service is excellently equipped to clean all clothing.
No, your garments are weighed after they’ve been washed and dried.
No, we will sort your clothes when they arrive at our shop.
No, everyone’s clothes are sorted, separated, and processed separately.
Yes! The WashRoom Laundry Service offers pickup and delivery to your home or workplace, whichever is more convenient for you. Whether you’re in the office, at a coworking space, or running a business, we make it easy to get your laundry done without interrupting your day. We provide free pickup and delivery laundry service to both residential and commercial locations in Charlotte, NC and surrounding areas. Just set your preferred pickup location in your account, and we’ll take care of the rest!
Don’t worry, it happens! If you missed your scheduled pickup, you have a few easy options to reschedule your laundry service:
- Reply to the driver’s “on the way” text to let us know
- Send a message through The WashRoom app
- Text us directly at (704) 967-9237
- Or simply give us a call and we’ll help you reschedule right away
You do not have to be home for your laundry delivery. We will leave your garments at your front door or in your garage if you provide a garage code in your account notes. You can also leave a message for us to hold your delivery for another time.
You do not have to be home for a pickup. You can leave your garments outside on your porch or outside of your door. If there is a garage or garage code, you can leave that in the notes section on your account.
Yes—The WashRoom Laundry Service has a $30 minimum order for both our wash and fold laundry service and dry cleaning service.
No. Pickup and delivery are absolutely free!
No, there is no contract or long-term commitment for our services.
