These SMS Terms and Conditions govern the text messaging program operated by McSassy LLC dba The Washroom Laundry (“The Washroom Laundry,” “we,” “us,” or “our”).
1. SMS Program Description
The Washroom Laundry offers an SMS text messaging program for prospective and current customers who affirmatively opt in to receive messages from us.
Messages may include:
- Responses to commercial laundry quote requests
- Appointment and service coordination
- Laundry order updates
- Pickup and delivery notifications
- Account and payment-related updates
- Customer support communications
- Service announcements
- Occasional promotions, discounts, and special offers
The types of messages received may depend on the customer’s relationship with The Washroom Laundry and the consent provided.
Consent to receive SMS messages is not a condition of purchasing goods or services.
2. Opting In
Customers may opt in through a website form operated by The Washroom Laundry by providing a valid mobile telephone number and affirmatively selecting one or both separate, optional SMS consent checkboxes. One checkbox authorizes informational and transactional messages related to customer inquiries, quotes, services, orders, appointments, pickup and delivery notifications, account updates, and customer support. A separate checkbox authorizes promotional and marketing messages, including special offers, discounts, promotions, and service announcements. Both checkboxes are unchecked by default, and customers may submit the form without selecting either checkbox.
By opting in, you authorize McSassy LLC dba The Washroom Laundry to send SMS or MMS messages to the mobile number you provided.
You represent that you are the owner or authorized user of the mobile number provided and that you’re authorized to consent to receiving messages at that number.
3. Message Frequency
Message frequency varies depending on your quote requests, orders, service activity, account activity, customer support interactions, and the availability of promotions.
4. Message and Data Rates
Message and data rates may apply to messages sent to you from us and to messages you send to us.
Your wireless carrier’s standard messaging, data, and other charges may apply. Contact your wireless carrier for information regarding your mobile plan and any applicable charges.
5. Opting Out
You may cancel the SMS service at any time by replying STOP to any text message you receive from us.
After you reply STOP, you may receive a final confirmation message stating that you have been unsubscribed. After that confirmation, you will no longer receive messages from the applicable SMS program unless you opt in again.
Other recognized opt-out requests may include CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL.
To rejoin the SMS program after opting out, complete the applicable opt-in process again.
6. Support
For assistance, reply HELP to any text message or contact us at:
Email: [email protected]
7. Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to the availability and operation of wireless networks and participating carriers. The Washroom Laundry doesn’t guarantee that every message will be delivered or received within a particular period.
8. Age Restriction
You must be at least 18 years old to participate in The Washroom Laundry’s SMS program.
By opting in, you represent that you’re at least 18 years old and legally authorized to agree to these SMS Terms and Conditions.
9. Privacy
Information collected through the SMS program is handled according to our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to subcontractors and service providers only when necessary to operate and support the SMS program.
10. Changes to These Terms
We may update these SMS Terms and Conditions periodically. Updates become effective when the revised terms are posted on our website.
Continued participation in the SMS program after updated terms are posted constitutes acceptance of the revised terms.
11. Contact Information
Questions concerning these SMS Terms and Conditions may be directed to:
McSassy LLC dba The Washroom Laundry
Email: [email protected]
